Terms

Estimates are not quotes

Prices shown on this website are starting estimates. Your final price depends on volume, weight, access, special disposal requirements and travel. We'll confirm your final price before anything gets loaded.

Submitting the estimate form does not create an obligation for you to book, or for Junkiez to perform a job.

Final price

Your final price is confirmed with you before anything is loaded. If you do not agree with the final price, you can decline before loading begins, at no cost.

What you tell us

You agree that the information and photos you send are accurate to the best of your knowledge, and that you have the right to have the items removed.

Never hide hazardous materials inside bags, boxes or furniture. If our crew discovers an undisclosed hazardous item, Junkiez may refuse that portion of the job.

Items we may decline

Junkiez may decline any item or job, including hazardous materials, items that cannot be moved safely, and loads that would exceed safe vehicle limits.

How we contact you

By sending an estimate request, you agree that Junkiez may call, text or email you about that request and any job that follows. We do not use your details for marketing. Message and data rates may apply to texts.

If you would like us to stop contacting you, reply to let us know or email [email protected]. For texts, reply STOP at any time to opt out, or HELP for help. Message frequency varies.

Scheduling and cancellations

You can cancel or reschedule at any time, free of charge. We ask that you let us know as early as you can, ideally at least 24 hours before your appointment, so we can offer the time to someone else.

If our crew arrives at the agreed time and can't reach you or the items, we'll call or text and help you find a new time. If items are left accessible for us with your OK, you don't need to be home.

If we need to reschedule (for example, because of weather or a vehicle problem), we'll contact you as soon as possible, and there's no charge to you.

To cancel or reschedule, reply to us or email [email protected].

Payment

Payment is due once the job is complete. We accept credit and debit cards, Apple Pay and Google Pay (tap to pay), and Venmo. You never pay for a job before we've done it, and you can decline the final price before anything is loaded at no cost.

Contact

Questions about these terms can be sent to [email protected].